Returns and Exchanges

 

CAN I RETURN THE SHIRT I HAVE RECEIVED?

Due to the nature of the product that we offer, we do not accept returns or exchanges. The concept of the Mystery Box is to receive a random shirt, and this purpose would be defeated if we allowed customers to return shirts if they didn't receive a specific shirt they were hoping for. Please do not send back items without authorisation. 

ORDERED THE WRONG SIZE?

If you have ordered a shirt which doesn’t fit when you receive it and you’d like to exchange for a different size, please email us at mystery-football@outlook.com so that we can assist you. Please be aware size exchanges will only be accepted if the original tags are attached. As well as this, we can not always guarantee you the same Mystery Shirt, as the shirts we have in stock vary. Unfortunately, we are unable to arrange returns outside of the UK. Please do not send back items without authorisation. 

FAULTY RETURNS

Returns will be accepted if we have sent you the wrong item and/or size or if the item that you receive is in any way damaged. You will be entitled to a full refund or a replacement. Please first email mystery-football@outlook.com to authorise your return. Please do not send back items without authorisation. 

CHRISTMAS RETURNS PERIOD

Any orders placed after 1st November will be entitled to a replacement or exchange until the 15th January providing the following conditions are met:

•The shirt still has its original tags attached

•The reason for exchange is due to a sizing issue

Please first email mystery-football@outlook.com to authorise your return. You will need to provide us with your order number in order for us to assist you. Please do not send back items without authorisation.